Refund Policy

1. Free Trial

New users get 7 days of free access from the date of account creation. The trial includes up to 3 published posts and AI scoring against 3 engines (ChatGPT, Claude, and Gemini). No credit card is required to start.

The trial is available on the Starter plan only. Freelancer and Agency plans do not include a free trial.

2. Starter Plan — Refund Window

If you subscribe to the Starter plan and are not satisfied, you can request a full refund within 7 days of your first payment. This applies to your first payment only. Subsequent monthly charges are non-refundable.

To request a refund, email [email protected]within 7 days of your first charge with the subject line “Refund Request” and the email address on your account. We process eligible refunds within 5 business days.

3. Freelancer and Agency Plans

The Freelancer ($199/mo) and Agency ($299/mo) plans do not include a free trial and are not eligible for refunds. By subscribing to either plan you confirm that you have reviewed the Service, understand what is included, and are making a considered purchase decision.

This is stated clearly at the point of purchase. If you have questions about either plan before subscribing, contact us at [email protected] before completing your purchase.

4. Billing Errors

If you think you have been charged incorrectly, whether that is a charge after cancellation, the wrong amount, or a duplicate charge for the same period, email [email protected] within 14 days. We will investigate and correct any confirmed error promptly.

5. Cancellation

You can cancel your subscription at any time through your account settings. Cancellation stops future charges but does not trigger a refund for the current billing period. You keep access to the Service until the end of the period you have paid for.

6. EU and EEA Consumers

If you are a consumer in the European Union or European Economic Area, you may have a statutory right of withdrawal within 14 days of purchase under the Consumer Rights Directive. By activating your subscription and using the Service, including starting the pipeline on any post, you expressly request that performance begins immediately and acknowledge that the right of withdrawal is waived once performance has commenced, to the extent permitted by applicable law.

If you have not used the Service at all within the 14-day statutory window, contact us at [email protected] to exercise your withdrawal right and receive a full refund regardless of your plan tier.

7. Chargebacks

Please contact us at [email protected] before raising a chargeback with your bank or card provider. We resolve legitimate disputes quickly and directly. Initiating a chargeback without contacting us first may result in your account being suspended while the dispute is processed.

8. Contact

For refund requests or billing questions, contact us at [email protected]. We aim to respond within 1 business day.

Michael Rubinstein, trading as Tjabo Digital
Email: [email protected]
Website: scribepress.co